Still no progress repairing escalators at Moorfields

A timescale has yet to be established as to when escalators at a busy Liverpool city centre train station will be working again.  

Back in September, a contract was issued to get the escalators outside Moorfields station back up and running after commuters were left frustrated at them being out of order. More than four months have passed since terms were awarded with no sign of improvement for passengers.

Replying to an irritated user on social media, Merseyrail confirmed they had no timeframe for the completion of the refurbishment as the maintenance of the escalators is the responsibility of Liverpool Council.

It was revealed in October how a month earlier, a contract was awarded to lift and escalator firm KONE to repair the site. According to the city council’s register, the £37,202 contract was awarded on the basis that a number of components had failed, leaving one escalator out of service.

It said, “The escalator units require a major intervention to clean, service, replace and overhaul to satisfy health and safety requirements and make operational.”

It had been expected the work would take around a month to complete, yet the site remains boarded up with no sign of progress.

Signs on the fencing advise rail users to use alternative options.  The signs read, “We apologise for any inconvenience please use alternative route.”

The LDRS understands talks are underway between Liverpool Council, Network Rail, Merseytravel, and the Liverpool City Region Combined Authority over the work. It is thought issues have emerged regarding the canopy above the escalators which has encountered a leak.

Work is currently underway to upgrade the toilets at the station which is expected to take nine weeks as part of wider refurbishment of amenities at city stops.

Among those frustrated by the lack of service was Cllr Alan Gibbons, leader of the Liverpool Community Independents group on Liverpool Council. He posted on social media in October how it “was not good enough for one of the gateways to our city centre”.

In a screenshot of a response from Merseytravel posted by Cllr Gibbons, it was said the responsibility for the escalators was with the city and cleaning work got underway by KONE to prepare the area for work. Building surveyors visited the station earlier the same month. 

Issues with the escalators have dated back to 2022, with Merseyrail taking to social media themselves on a number of occasions to report faults to commuters. Earlier this month in response to one passenger requesting an update on progress, the transport provider said, “The escalators at Moorfields are the responsibility of the council, who are undergoing (sic) the work.

“I don’t have a timeframe for when this will be fixed and you would need to speak to the council for further information on this.”

Access to the Old Hall Street entrance to the station, which closes daily at 7pm, is not impacted.


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