North West housing association score silver at global customer service awards

Customer Contact Association Global Standard has named One Vision Housing as a silver winner at this year’s award ceremony, in recognition of its excellent customer service.

Anne Marie Forsyth, Chief Executive of CCA said, “It’s been a challenging two years for us all. Many difficult situations have been faced, ways of working disrupted, and customers needing support more than ever.

“It is a real privilege to learn of the approaches taken to safeguard excellent practices, supporting customers and employees through a significant period of uncertainty.

“Huge congratulations to the winners [One Vision Housing] who truly represent the best in customer service.”

One Vision Housing is part of The Sovini Group , a unique end-to-end property and construction organisation with a commitment to creating opportunities and changing lives for its residents.

Ian Mitchell, Managing Director of Housing at The Sovini Group said, “Our customers are at the heart of everything we do here at the Group, and we are incredibly proud of our Customer Access Team who have received this well-deserved award.”

He added, “As an organisation we will continue to strive for excellence as we set industry benchmarks through our innovation and long-term commitment to continuously improving customer experience.”

To learn more about One Vision Housing, its certifications, and awards, please visit

Image: Sovini Group

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