Your readers will have seen that our ‘every day’ stamps are changing. We are adding unique barcodes to stamps to pave the way for innovative services for our customers and to enhance the security of the postal service.
We are encouraging customers to find and use-up any non-barcoded stamps before 31 January 2023. However, if customers are unable to use them up by then, we will exchange them for barcoded stamps completely free of charge.
Our ‘Swap Out’ scheme will open on 31 March 2022. Customers will be able to print out a form from our website, call our Customer Experience team to ask for one or pick one up from their local Delivery Office’s Customer Service Point. More details about our ‘Swap Out’ scheme will be announced soon, but in the meantime please be assured that all existing stamps remain valid for postage in the usual way.
Nick Landon, Chief Commercial Officer, Royal Mail
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