Award-winning contractor, HMS, has been appointed as Wirral Methodist Housing Association’s (WMHA) repairs and maintenance provider.
Managing the repairs and maintenance of WMHA’s portfolio of 905 properties, the HMS team will support WMHA to provide high quality, safe and secure homes for families across Wirral and Ellesmere Port for the next two years.
The contract will see the team provide both responsive and emergency repairs and maintenance services to all of WMHA’s occupied and void properties, ultimately expanding HMS’ geographic footprint beyond Liverpool, St Helens and Warrington.
Discussing HMS’ latest contract win, Managing Director of HMS, Paul Worthington, said, “We’re delighted to begin working with Wirral Methodist Housing Association and to deliver services that will ensure their customers can be safe, secure and supported at home.
“Our team is not only incredibly experienced in delivering high quality, professional, services, but are also skilled in identifying and helping customers with wider issues that could be impacting their quality of life at home, such as safeguarding issues or access to financial support – we very much see ourselves as more than just a service provider, we almost act as a community connector and help people overcome issues bigger than simply a broken tap.
“This is why I know we will offer more value to WMHA than repairing and maintaining their homes and I cannot wait to see the positive impact the team will make on the communities of Wirral and Ellesmere Port.”
Paul Carhart, WMHA Chief Executive said, “We are delighted that HMS have commenced delivering a repairs and maintenance service for the tenants of Wirral Methodist Housing Association. We were impressed with the service that HMS offer and they come to us with a strong reputation for customer-focused delivery. It is really important to us that we have a repairs service that offers tenants the flexibility to agree appointment slots, is easy to access, sets clear expectations about timescales, and delivers a high-quality outcome and this is what we believe HMS we will be offering to our tenants.
“We look forward to a long term, successful relationship with HMS and the early feedback from our tenants has been very positive.”