A care home where staff had to ask for soiled toilet brushes to be disposed of remains in special measures following its latest inspection.
Back in January, officials from the Care Quality Commission (CQC) deemed Finch Manor Care Home in Dovecot to be inadequate following a wide-ranging inspection. As a result, it was plunged into special measures as the effectiveness and safety of the home was found to be well below standard.
In fresh findings, officials said the service remains under strict review after concerns were raised around care, dignity and respect, consent, risk assessments, nutrition and hydration, staffing and governance.
The Finch Lea Drive facility is a residential care home providing personal and nursing care. At the time of the unannounced inspection, which took place over four days, 87 residents were being looked after.
The inspection was prompted in part due to concerns received about staffing; management of the service and the quality of care delivered to people.
Like its assessment held in January, CQC officials found safety issues continued to exist, with monitoring and management of the environment to be deemed not effective. The report said: “For example, one external fire exit was blocked by chairs and a bush and another exit was blocked by chairs.”
Officials also found that areas of the home were “visibly unclean” and some food products were either left undated or out of date. Some residents were said to have not always had their nutritional needs and wishes met, with some not supported to get enough to eat or drink.
The inspection was prompted in part due to concerns received about staffing; management of the service and the quality of care delivered to people. Such were the shortcoming at the home, the service was said to put people at risk of harm.
The Care Quality Commission has requested provider Lotus Care, which operates Finch Manor, to deliver a report on how it intends to address the issues identified across the inspection held earlier this year. This will then be assessed by the CQC.
The report added how a new manager and support team had been employed at the service during the time of the inspection. It said, “They demonstrated awareness of person-centred and had identified some areas of improvements needed to improve the service.
“Following feedback during this inspection the management team took action to address the most serious risks identified.”
The LDRS contacted Lotus Care for comment.