A Wallasey care home has been rated ‘inadequate’ by the Care Quality Commission (CQC) following their most recent inspection.
Inspectors rated the care home as “inadequate”, which is the worst possible rating the CQC can issue.
Mother Redcaps Care Home, Lincoln Drive, is a purpose built care facility with 51 beds specialising in nursing, residential and Dementia residential care.
It provides accommodation for people over 65 years of age, who require nursing or personal care, Dementia, Physical disabilities, Treatment of disease, disorder, or injury.
The report stated that, “People’s safety was not maintained as safeguarding procedures were not always followed to protect people from the risk of harm and potential risks were not always assessed robustly or mitigated.
“Medicines were not always managed safely and records regarding administration were not completed accurately. These issues are breaches in regulation.”
The systems in place at the care home to monitor the quality and safety of the service were deemed by the CQC to be ‘not effective’.
Further, they had not been informed of all reportable incidents and events providers are required to inform us about. “This is a breach in regulation.”, the report stated.
The report pointed out another breach of regulations as residents’ consent was not always sought and recorded in line with the principles of the Mental Capacity Act 2005.
“People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.”, the report went on to say.
Despite the fact that staff felt well supported in their roles, not all staff had completed training relevant to their role.
On a positive note, the report stated that there were enough safely recruited staff on duty to meet people’s care needs and that the home was clean and infection prevention and control procedures were in place, including those relating to COVID-19.
birkenhead.news contacted the care home for comment regarding the report, and they issued the following statement:
“Venturi Health Care take the findings of the Care Quality Commission very seriously and, in response to the report, improvements have already been made within the home with ongoing planning and actions by the homes Manager, the Clinical Quality Team and Venturi Healthcare’s Senior Management Team.
“We are working hard to ensure that improvements in the service are achieved and we are encouraged to see that the report found the service to be caring. This has clearly been reflected in the dedicated response of the staff team at Mother Red Caps Care Home during this unprecedented time within Health and Social Care.
“We would like to reassure everyone of our commitment to provide the highest quality of care to people living at Mother Red Caps Care Home and will continue to work closely with the Local authority and The Care Quality Commission to make the required improvements.
Frank McGuinness, Managing Director, Venturi Health Care.
The full CQC report can be found here.