Children’s Mental Health Week: SMS service launched in Wirral

To mark Children’s Mental Health Week and to support young people to manage their mental wellbeing, the 0-19 Health and Wellbeing Service in Wirral has launched ChatHealth, a new text messaging service for 11-19-year-olds.

Young people across Wirral will be able to find confidential advice and support from their local school nursing service on a range of health and wellbeing issues, including anxiety, bullying, relationships and emotional health, by text.

This new service, a winner of the NHS Innovation Challenge Award, can provide advice, information and guidance, and signpost to other services if needed. It does not replace face-to-face services, but particularly under the current restrictions due to COVID-19 it will make it easier and safer to get in touch with a school nurse confidentially and anonymously. It also offers a way to get in touch for those who feel reluctant to talk about difficult or sensitive issues.

Lindsey Costello, Service Manager for the 0-19+ Health and Wellbeing Service, said, “We are proud to have launched our new text messaging service during these difficult and challenging times.

“ChatHealth is a quick and easy way for our young people to access a variety of support and information on issues which can impact their physical and mental wellbeing. With a large number of young people home-schooling our school nurses are on hand to provide confidential support via text.” 

ChatHealth is currently available between 9am – 5.00pm Monday to Friday (including school holidays and excluding bank holidays) and can be accessed by texting 07480635538. Anyone sending a text outside these hours will receive an automated message with advice on where to get help if they require it urgently. When the service reopens the sender will then receive a reply to the message.

The service has also launched a dedicated children and young people’s website. With the click of a button, parents, carers and young people can access a range of local and tailored support, information and advice, including videos, resources – ranging from baby packs to fussy eating to puberty support and vaccination schedules, as well accessing local online support groups.

To search for a particular service people can either use the simple A-Z service directory or the search function and young people can complete an online feedback form about their experiences about the services they’ve received.

So, if you’re a parent, carer or young person looking for support and information visit www.wchc.nhs.uk/children-young-people/

Facebook Comments

Read more birkenhead.news articles below ...
A new blue plaque in Bebington celebrates one of the greatest sportswomen of all time

To celebrate International Women’s Day today, Wirral Council is spotlighting the fantastic sporting achievements of Lottie Dod, the five-times Wimbledon Read more

‘Explore Greasby Village’: Girl awarded gold Brownie badge for project

Nine-year-old Greasby resident, Ellie-Louise, decided to set up a Facebook page to help people explore Greasby. Her inspiration came while Read more

Action underway to move cycling away from protected sites

Wirral Council has promised to work with local mountain bike enthusiasts to identify suitable locations for them to enjoy their Read more

COVID-19: Infection rate plummets in Wirral but climbs in five areas

Latest figures show that Wirral’s COVID-19 infection rate has dropped to 88.6 per 100,000 from 116.0 per 100,000 during the Read more